FAQs

Battery

 

 1.Q: How long will the battery take to fully charge?

A: The battery will roughly 4-7 hours from empty to fully.

2.Q: How long will the battery last while in use?

A: Normally, the battery will last approximately on low 6.5 hours on medium, or 4.5 hours on high.

3.Q: How to know if the battery is fully charged?

A: Battery figures up to 100 and doesn't flash.

4. Q: Does the battery come with the vest?

A: Yes, included battery.

5.Q: How large of the battery?

A: Our battery is 14400 mAh/54Wh, 7.4V.

 

Product

 

1.Q: Can the front and back be heated at the same time or one side at time?

A: It can be heated at the same time, there is a switch control the front and back, you can also heat separately

2. Q: how long does it take to start heating when plugged into therecommended power supply?

A: We use the fast heating mode, about 10 seconds.

3.Q: Which size should I choose? How large of them?

A: Please check out our size guide to select the suitable size you need, or ask our service email if you help any help.

4.Q: Can I wash them without broken?

A: All apparels are washable and do not worry. Pl;ease read our instruction carefully to recognize the details.

5.Q: How long does the heating work?

A: The battery will last 3 hours on high, 6 hours on medium, or 10 hours on low in fully charged.

 

 

Shipping

 

1.Q: Where does iHood ship to?

A: All iHood products ship to all around the world, but the shipping rate is different. Ask the rating at support@ihoodwarm.com if you are interested in us.

2.Q: How do I track the order?

A: You will receive the tracking information via email after your oder ships. Or you can send email us for the further information.

3.Q: Can I edit my order if it is already shipped?

A: If you have not yet received a tracking number for your order, please send the address/size to support@ihoodwarm.com and our customer service team will assist you with the change. Or you cannot edit it.

4.Q: How long can I receive my package?

A: The shipping time is about 3-7 days by Amazon ship.

5.Q: Will I have to pay customs and import charges?

A: We cover customs and import charges for the U.S. orders. And we cover a half of customs and import charges for other countries. Please contact us at support@ihoodwarm.com if you have any question.

 

 

Exchange & Return

 

1.Q: Can I exchange another size if it does not fit?

A: Sure you can. We will gladly exchange all unwashed and unworn heated apparel in its original condition and package within 30 days of delivery. Please contact us for a return label: support@ihoodwarm.com.

2.Q: Do I need to pay for the return shipping fee?

A: Customers in the United States should submit a return request to our email. If the order is approved, we will send a prepaid shipping label free of charge. Customers outside of the United States are responsible for the return shipping cost.

15-day money-back guarantee for any reason.

In 30 days since the date of purchase, return undamage iHood product and receive a refund for any reason.

 For 12 months after the date of purchase, we take care of all quality-related issues with a REPLACEMENT.

Reminder: Be sure to use your product as directed.