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Help & FAQs

About Products

Are heated apparel safe ?

Yes, Our heated apparel are safe. However, please ensure to not use the heating function until the apparel is completely dry. Additionally, if you have a cardiac device, it is advisable to consult with your doctor or the pacemaker manufacturer before using a heated apparel.

Can I wash the heated apparel ?

Hand washable or machine washable. If machine washing, please use a laundry bag (not included) to prevent the washing machine from damaging the cable. Please dry naturally, do not use the dryer.

Can I take a heated apparel on a plane ?

Yes, our power bank is TSA free. Both the power bank and the heated apparel can be taken on the plane. However, please note that if you need to check in the heated apparel, remember to take out the power bank and carry it with you. Generally, airlines do not allow power banks to be checked in.

Can someone with a pacemaker wear a heated apparel ?

Generally, individuals with pacemakers should be cautious when choosing to wear heated apparel. Although the heated vest itself may not directly interfere with the pacemaker, it can generate an electromagnetic field that could indirectly affect it. Therefore, it's advisable to consult a doctor before deciding to use such products.

How do I operate and use a heated apparel ?

Long press 3s to turn it on/off ,and one click to change the temperature. Note that the light switch only controls the light, not the heat function on and off. You can watch our Youtube online operation video.

About QC3.0 Battery

How to know how much power is left in the power bank, and how to know when it's fully charged?

Press the button on the side of the power bank, and the LCD screen will display the remaining power. During charging, the numbers on the screen will flash. When the number becomes 100, it means it is full.

How long does it take to fully charge the battery?

It usually takes about 3-5 hours to fully charge. When the number becomes 100, it means it is full.

What is the button on the battery for?

By pressing that button, you can check the remaining battery life, real-time voltage, and real-time current. Normally, you only need to use the function to check the remaining battery life.

Can batteries be brought on an airplane?

Yes, you can take it on the airplane.It's TSA Free

Can this be used on other brands of heated apparel?

You can use it on almost any heated apparel with a USB port. iHood battery pack will auto-transformer its voltage in order to match the heated chip of heated clothers no matter it work at 5V 7.4V or 12V voltage.

Shipping,Return and Refunds

How long does shipping take and how can I track my package?

We ship from within the U.S., typically delivering products within 4-6 business days after an order is placed, You can track your package here:

What if I need to change my size?

Please feel free to contact our after-sales, we will confirm the return status with you and send you a return label. This is our return policy

Can I return the product?

Yes, If the items are brand new and unworn with tags to be eligible for return or exchange within 30 days of delivery. If there is any quality problem, please feel free to contact our after-sales support.

Still looking for answers?

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