1. Which countries/areas do you ship to？And how much will I be charged for shipping?
Deliverable Country/Region: United States
Shipping Policy: Free shipping on ALL orders with Standard Shipping. DELIVERY TIME:4-6 business days.
Add 12.99USD for Express Shipping, DELIVERY TIME:2-4 Business Days.
Handling Time: We need 24h to 48h to prepare your order, most of the packages will be shipped out within 24 hours except weekends and holidays.
Note: So far, we cannot deliver to American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Federated States of Micronesia, and U.S. Virgin Islands, and APO, FPO, or DPO addresses.
|Shipping Method||Estimated Delivery Time||Costs|
|Standard Shipping||4-6 Business Days||Free|
|Express Shipping||2-4 Business Days||$12.99|
2. How long can I receive my parcel?
In order to provide a better customer experience, we have set up warehouses in the United States. Under normal circumstances, you can expect to receive your goods within 4-6 business days.
Note: For urgent demands, please contact iHood Support Team to check whether a faster shipping method is available. And this may create the extra shipping cost.
3. What are your shipping carriers?
We use express delivery services to ensure quick, safe delivery. Our carrier partners are included but not limited to Amazon Logistics, DHL, FedEx, UPS, USPS, and forwarder channel. Based on the detailed situation, we will choose the carrier that works best for you.
4. If I purchase a few items, will they be delivered at the same time?
If you purchase the items on the same day, we will try to deliver them at the same time. Based on the stock level, your order may be delivered via separate parcels. Once shipped out, a shipment notification email will be updated to you automatically.
5. How can I track my order?
6. Can I change the shipping address of my order?
- Before you receive the order confirmation email, you can change the address by yourself.
- If the order is placed but not shipped out, please kindly contact email@example.com to modify the address.
- After you receive the shipment notification email, the address can not be changed any longer. Please kindly contact firstname.lastname@example.org for later assistance.
7. What if I don't receive my package?
If after 5 business days since the order was placed, you do not get any shipping updates or have not received your package, please contact us via email@example.com at the first moment. We will check the details with the carrier and guide you the remedy procedures accordingly.
8. What if my parcel is in shortage, incorrect, or damaged?
If you find your parcel is in shortage, incorrect, or damaged, please contact firstname.lastname@example.org with the details below:
- Order Number
- Photo of package(showing the shipping label)
- Photo of internal products
- Detailed description of your situation
iHood will check the details with the carrier to solve your issue as soon as possible. Once located the reason, we will guide you to later steps in the first place.
9. Sales Tax
The sales tax will be collected in accordance with U.S. tax laws. Customers whose delivery address within the following states will be charged a certain tax at checkout, and the tax rate is determined by the local government. (AZ, CA, CO, FL, GA, IL, IN, KY, MA, MD, MI, MN, NC, NJ, NV, NY, OH, PA, TX, UT, VA, WA, WI) All taxes collected will be reported and filed to the IRS on time.
*If you have a bulk purchase request and your country is not included in our delivery countries, please contact us via EMAIL:email@example.com, we will contact you within 24 hours.